Question 1

What is ValueShopy India?

Accepted Answer

ValueShopy India is part of the global ValueShopy network that promotes conscious commerce. We offer eco-friendly, sustainable, and affordable products sourced from artisans and responsible manufacturers across India and abroad.

Question 2

How is ValueShopy different from other online shopping sites?

Accepted Answer

Unlike regular marketplaces, ValueShopy is built on values: Sustainability (products that reduce waste & pollution), Fair Trade (supporting artisans and small businesses), and Affordability (eco-products that don’t break your budget).

Question 3

Do you deliver all over India?

Accepted Answer

Yes. We ship pan-India. Standard delivery takes 4–7 days, and Express delivery (available in selected cities) takes 2–3 days.

Question 4

Do you deliver outside India?

Accepted Answer

Yes, we also deliver globally via our .com domain. Delivery charges vary depending on the country.

Question 5

What payment options are available?

Accepted Answer

We accept UPI (PhonePe, Google Pay, Paytm, BHIM), Net Banking & Debit/Credit Cards, Wallets & PayLater (Simpl, Paytm, LazyPay, etc.), and Cash on Delivery (COD) in selected pin codes.

Question 6

Are your products really eco-friendly?

Accepted Answer

Yes. Every product on ValueShopy undergoes a sustainability check. We focus on natural materials (bamboo, wood, cotton, clay, etc.), reduced plastic usage, and recyclable & biodegradable packaging.

Question 7

What is the Carbon Value Points (CVP) system?

Accepted Answer

Every purchase on ValueShopy earns you Carbon Value Points. These points reflect your carbon savings by choosing eco-friendly products. For example, buying a bamboo toothbrush saves 'x' grams of CO₂. You can redeem CVP points for discounts or donate them to green projects.

Question 8

How do I track my order?

Accepted Answer

Once you place an order, you’ll receive an email & WhatsApp notification with a tracking link. You can also log in to 'My Account' on the website to check order status.

Question 9

What is your return & refund policy?

Accepted Answer

Returns are accepted within 7 days of delivery for unused products in their original packaging. A full refund or replacement is issued within 5–7 working days. For damaged/defective items, we arrange free reverse pickup.

Question 10

Do you work with Indian artisans?

Accepted Answer

Yes. ValueShopy collaborates with Indian artisans, self-help groups, and eco-friendly startups to bring authentic and sustainable products to your home.

Question 11

Can I become a supplier or partner?

Accepted Answer

Absolutely! If you’re an eco-product supplier, artisan, or sustainable brand, you can join ValueShopy as a seller. Visit our 'Partner with Us' page or email partners@valueshopy.co.in.

Question 12

How do I contact customer support?

Accepted Answer

You can reach us via Email at info@valueshopy.com or on WhatsApp at +91-8006 8006 86. Our support hours are 9 AM – 8 PM (Mon–Sat).

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